Editorial

*J&K Bank customers aghast as mobile banking app develops ‘snag’*

Srinagar, Feb 07 Jammu and Kashmir Bank customers had to face tremendous hardships as the mobile banking has gone for a toss from the last two days, thus leaving the customers to lurch at large.

According to the news agencyโ€” the customers of J&K Bank said that the mobile banking application (MPay) & GPay and Other Digital services are lying defunct from the last two days after the fresh version of the application was updated.

โ€œWe have never witnessed such a situation in the past as it is for the two consecutive days that I am not able to use mobile banking,โ€ Suhail Ahmad, a businessman from Srinagar said.

He added that the users are not even able to log into it. โ€œWe are surprised to see that the authorities concerned donโ€™t even bother to fix the error for the betterment of the users,โ€ he said.

Another customer informed KNO from Ganderbal, Aqib Rasool that they are being forced to spend a lot of time visiting the banks for their work, which otherwise was possible to be done at home. โ€œWe want the concerned authorities to fix the errors at earliest,โ€ he said.

Many of the netizens have also expressed their resentment and highlighted their sufferings due to the defunct mobile banking application.

โ€œJK Bank puts digital transaction facilities including mpay, net banking on suspension mode to revert back to withdrawals, cheques, pay in slips for transaction now,โ€ a netizen wrote in his Facebook post

โ€œWhile heading to the petrol pump today, my Gpay & Mpay decided to act up, I had my ID card on hand to make it through! It’s very unfortunate that JK Bank doesn’t provide us with the necessary facilities,โ€ a netizen wrote.

โ€œJK Bank’s non-functional services (both Mpay Delight and JKBank UPI) have failed me for two days, causing repeated embarrassment. Now, while paying my water bill, it disappoints me yet again,two back-to-back embarrassments for J&K Bank. First at the salon when UPI didn’t work, and now when I tried sending money to someone, I failed again because the receiver’s bank is #JKBank. Despite charging unnecessary and frequent fees, their servers are always down,โ€ Gaznafar wrote on X.

Local businessmen and officials and transporters appeal to the bank authorities to resolve this issue, or else โ€œwe will be forced to switch to a different bank.โ€โ€”

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